Answers to common questions, plus direct access to our support team.
Send the model number (or your drawing) and quantity through any contact form. Quotations are returned within 24 hours on business days.
Yes - samples of standard products are free; freight is covered by the buyer and refunded against a bulk order.
Usually yes. Send a photo, drawing or physical sample and we will identify an equivalent or custom-build a replacement.
T/T, L/C and major trade-assurance platforms. Standard terms are 30% deposit, balance before shipment.
Contact your sales engineer with photos and the batch number from the packaging label. Confirmed defects are replaced free within the 12-month warranty.
STEP/IGES files for standard products are in the 3D Models Library; request missing models through the form.
Describe your issue and our support team will follow up.